Call Center 675
| Job Type | Full Time |
|---|---|
| Job Function | Customer Service |
| Position Level | Fresh/Entry Level |
| Year of Experience | < 2 years |
| Qualification | Bachelor's Degree |
| Preferred Gender | Any Gender |
| Age | 18 - 30 year old |
| Working Day | 5-day work/week |
| Working Hour | Office Hour |
| Location | Phnom Penh |
| Contract Duration | |
| Posted Date | 01 May 2024 |
- Communication ,
- English,
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
- Bachelor degree in Finance and Banking or any related field
- Previous experience in a customer support role
- Track record of over-achieving quota
- Strong phone and verbal communication skills along with active listening
- Familiarity with CRM systems and practices
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- Other job assigned by management.
- Previous experience in a customer support role
- Track record of over-achieving quota
- Strong phone and verbal communication skills along with active listening
- Familiarity with CRM systems and practices
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- Other job assigned by management.
| Company Name | Aeon Specialized Bank |
|---|---|
| Industry | Banking-Finance-Investment |
| Location | 6th floor (S603) of Diamond Twin Tower, Street Sopheak Monkul, Corner of Koh Pich, Sangkat Tonle Bas,Phnom Penh |
| Contact Person | Pich Ratha |
| Contact Number | 023 988 701 |
| Contact Email | recruitment@aeon.com.kh |
Other jobs you may interested
Branch Service Officer / មន្ត្រីសេវាកម្មសាខា - ០១ នាក់ @ Fresh/Entry Level
Hattha Bank Plc
Negotiable
Phnom Penh
